Privacy Policy

Last Updated:

What Data We Collect

Peacefulstudioax collects various types of data to provide appliance repair services. Personal data includes your name, email address, phone number, and physical address when you contact us or schedule services. Technical data includes IP addresses, browser type, device information, and website usage patterns collected automatically when you visit peacefulstudioax.ddd. Behavioral data includes information about how you interact with our website, such as pages visited and time spent on pages.

How We Use Your Data

We use your personal data to provide appliance repair services, respond to inquiries, schedule appointments, and communicate about service requests. Technical and behavioral data helps us improve website functionality, analyze usage patterns, and enhance user experience. We may use your contact information to send service-related updates, appointment confirmations, and important notices about your repairs.

Legal Basis for Data Processing

Under GDPR and New Zealand privacy laws, we process your data based on several legal grounds. Contract performance serves as the basis when you request our repair services. Your consent allows us to process data for marketing communications and non-essential cookies. Legitimate interests justify processing for website analytics, security, and service improvement. Legal obligations require us to maintain certain records for tax and regulatory compliance.

Transfer and Disclosure of Data to Third Parties

We may share your data with trusted service providers who assist in operating our business, such as payment processors, email service providers, and website hosting services. These partners must comply with strict data protection agreements. We may disclose data if required by law, court order, or government regulation. In the event of a business transfer or merger, your data may be transferred to the acquiring entity. We never sell your personal data to third parties for marketing purposes.

Data Protection

Peacefulstudioax implements comprehensive security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We use encryption for data transmission, secure servers for data storage, and access controls to limit who can view your information. Our staff receives training on data protection practices, and we regularly review and update our security protocols to address emerging threats.

User Rights and How to Exercise Them

You have the right to access your personal data, request corrections to inaccurate information, request deletion of your data, restrict processing of your data, request data portability, and withdraw consent for data processing. To exercise these rights, contact us at talk@peacefulstudioax.world or call +6494444803. We will respond to your request within 30 days as required by law.

International Data Transfer

Some of our service providers may process data outside New Zealand. When data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by data protection authorities. We only transfer data to countries with adequate data protection laws or where we have implemented additional security measures.

Data Retention Periods

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. Service records are typically kept for seven years to comply with tax and legal obligations. Contact form submissions are retained for two years unless you request earlier deletion. Technical and behavioral data may be anonymized after 24 months. When data is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly. Parents or guardians who believe their child has provided us with personal data should contact us immediately.

Use of Third-Party Services

Peacefulstudioax uses several third-party services that may process your data. Google Analytics helps us understand website usage patterns and improve user experience. Google Maps API provides location services and mapping functionality. These services have their own privacy policies, and we encourage you to review them. We use these services in compliance with applicable privacy laws and ensure they provide adequate data protection.

Use of Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Essential cookies are necessary for website functionality and cannot be disabled. Analytical cookies help us understand how visitors use our site. Marketing cookies may be used to deliver relevant advertisements. You can manage cookie preferences through your browser settings or our cookie consent popup.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when changes were last made. We encourage you to review this policy regularly to stay informed about how we protect your data.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Peacefulstudioax at:

Email: talk@peacefulstudioax.world
Phone: +6494444803
Address: Unit 5/3 William Pickering Drive, Albany, Auckland 0632, New Zealand